When people leave — whether it's a key hire, a founder, a department head, or a freelancer wrapping up an engagement — the knowledge they carry is almost never fully documented. It lives in their heads, their habits, and their relationships. A traditional handover document doesn't capture it.
I've developed an AI-assisted interview framework that works across 10+ knowledge categories — from team dynamics and stakeholder relationships to technical processes and institutional history. The interviews are structured conversations. The AI does the structuring and synthesis. The result is a comprehensive document that actually captures what matters.
At Aware, this process produced 13 chapters of structured knowledge in two weeks. A colleague described it as “the best handover they'd ever seen.”
Every engagement ends with this kind of transfer — processes documented, knowledge captured, systems built to run without me.